How to Use Call Queues Without Losing Customers
October 30, 2026
How to set up call queues so busy teams handle calls fairly, callers aren’t left on hold too long, and reports show what to fix.
Las Vegas 702-505-4280 · Denver 720-826-5700
VoIP Service
VoIP phone service for small business
VoIP (Voice over IP) runs your business phones over your internet connection instead of old copper phone lines. You get big-company calling features and a lower monthly bill, and your phones work anywhere with internet. We serve businesses nationwide.
How it works
Your phones connect to our cloud phone system over the internet. There is no phone box in your closet to buy or maintain. We set up your call flow, program your phones and keep everything updated for you.
Features included
| Feature | What it does for you |
|---|---|
| Auto attendant | Greets callers and routes them by department (“Press 1 for sales”) |
| Call groups and queues | Rings several people at once or in order so calls get answered |
| Call recording | Saves calls you can play back from any device |
| Mobile app | Makes and takes calls on your cell phone with your business number |
| Portable extensions | Plug your desk phone in anywhere with internet and it still works |
| On-hold music and messages | Plays music or promotions while callers wait |
| Seasonal and after-hours greetings | Recorded and set up free |
| Unlimited long distance | No per-minute charges for calls in the US and Canada |
| Number porting | Keeps your existing business numbers |
| Landline texting | Text from your main business number on our app or website, $25 per month |
Landline texting
Text from your main business number
Your customers already try to text your office number. We can text-enable the business number you already have, so you send and receive texts from the same number you use for calls. No new number, no personal cell phones.
Text from our smartphone app or website. Everyone on your team can see and answer incoming texts, and see each other’s replies, so no customer gets answered twice.
$25 per month
to text-enable your main business number
- Keep your existing main number
- Smartphone app and website included
- Your whole team can see and answer texts
- See each other’s replies, so no one answers twice
What you need
A reliable business internet connection
A router with SIP ALG turned off. Not sure? Use our free SIP ALG Detector on the Tools page.
Small Business Bundle
Our bundle includes the mobile app, on-hold music and messaging, auto attendants, call distribution for sales teams, seasonal greetings, and free phones and headsets. Need something different? We build custom bundles for call centers and multi-location businesses.
Plans start as low as $14.99 per user per month.
Common questions
Are the phones really free?
Yes. Yealink phones are included at no charge, with no minimum. After 3 years of service, the phones are yours to keep.
Do I have to sign a long-term contract?
No. Service is month to month, with no contract.
Can I keep my current phone number?
Yes. We move (port) your existing numbers and handle the paperwork. Most moves take 5 to 7 business days.
Who sets up the phones?
We do. Every phone is programmed for its user before it arrives, and we record your greetings for free.
How fast can we be up and running?
Phones and service can be set up in a few hours once your phones arrive. In an emergency, we can set you up the same day, phones included. Moving your existing numbers usually takes 5 to 7 business days.
What do I need for VoIP to work?
A reliable internet connection and a router with SIP ALG turned off. Our free SIP ALG Detector on the Tools page checks your router.
Can I use my business number on my cell phone?
Yes. Our mobile app lets you make and take calls with your business number from anywhere.
Do you only serve Las Vegas and Denver?
No. We provide phone service nationwide, anywhere in the United States, with local offices in Las Vegas and Denver.
How much does it cost?
Plans start as low as $14.99 per user per month. Your price depends on the number of users and features, so call 844-426-3322 for a free quote.
Read more →
Seasonal Greetings for Business Phone Systems
October 22, 2026
What to include in a seasonal or holiday phone greeting, and how to set up holiday call routing ahead of time.
Ring Groups Versus Call Queues: Which Fits?
October 20, 2026
Ring groups vs. call queues: how each one works, when to use which, and why many businesses use both.
Get free phones and a quote today
Talk to a real person in Las Vegas or Denver.