Helpful tools from Phone Service USA. If one of our technicians asks you to use one of these, here is where to find it. Questions? Call us at 844-426-3322.
Remote Support
Our technicians can connect to your computer to troubleshoot phone and network problems. Please start a remote session only while you are on the phone with one of our technicians.
SIP ALG Detector
SIP ALG is a router setting that commonly causes dropped calls, one-way audio and desk phones that will not connect. This free tool checks whether SIP ALG is turned on in your router.
For Windows computers only. Your browser may show a warning before downloading a program (.exe) file. If you are not sure, call us and we will walk you through it.